CRM Technology

We offer a number of industry leading service offerings utilizing three proven methodologies - Customer Intelligence, High Performance Contact Center and Customer Relationship Management. We deliver end-to-end solutions that combine industry, business process and technology expertise.

Customer relationship management (CRM) refers to a strategy widely used by companies and organizations (including related integrated information systems and technology, often in the form of software) to record and manage their overall data and interactions with current, past and potential customers.

CRM works to ensure that all customer-interfacing organizational functions (i.e., sales, marketing, technical support) are efficient and synchronized, ensuring that former and potential customers are adequately and appropriately served.

Below are our CRM expertise areas :

• SAP CRM Marketing
• Marketing , Trade Promotion
• SAP CRM Master Data
• SAP CRM Sales
• SAP CRM Service
• SAP CRM Interaction Center
• Employee Interaction Center - CRM or ERP
• SAP CRM Order Management
• SAP CRM Pricing
• SAP CRM People-Centric UI
• SAP CRM Web Client UI Framework
• SAP CRM Web-Channel,E-Commerce, E-Marketing, E-Sales
• Partner Channel Management , CRM Analytics
• SAP CRM Solution Extensions
• SAP CRM Mobile
• SAP CRM Middleware
• SAP CRM Installation and Upgrade, CRM Installation and Upgrade from 4.0 to 7.0 SAP SI Partner Webinar Series , Upgrade Partners and Tools
• SAP CRM Business Communications Management